I thought maybe it might have something to do with my iOS as I just recently updated it on my laptop but that was in the beginning of the month. I paid good money to have a program that actually works! I may also ask for a refund if I don't see this problem resolved soon, as it is currently a complete waste of money for me seeing as the program is blatantly not working at all for me. I have time-sensitive work that needs to be completed and I will be forced to use another transcription program if this problem is not resolved. It is clearly a software issue and not a pedal issue. I plugged my pedal into a family friend's computer (she is also a transcriptionist and also uses ExpressScribe, but she has an older version of the program, 5 point something, with the basic licensure whereas I have 6.4 with the professional license), and the pedal worked on her computer. This seems suspicious because this particular pedal is listed as a compatible pedal for the professional software. I am very frustrated because the program worked just fine with the free version just yesterday, and today it was acting up and freezing so I purchased it thinking that would resolve the minor issues, and it escalated into a severe issue where it is literally not even possible for me to use the program with this pedal anymore. Plug and play controller diagnostics for Express Scribe Transcription (Registered) v 6.04 (Mac OS X 10.10.5): Even with the updated, professional purchased version! When I click on "plug and play controller diagnostics", I get the following message: Unfortunately it appears that the pedal is STILL not recognized at all by ExpressScribe! When I open the application and go to Preferences>Controller setup wizard, it claims that there is no plug and play foot pedal connected at all, when that is clearly not the case. I purchased the professional software for $40.00 (not the standard but the advanced license). The screen indicated that there was no device recognized at all. My next course of action was to buy the professional service, since a family friend had similar issues when her "free trial" ran out. I figured it was a gimmick to force people to buy the program but I felt like I had no choice, since there's no comparable transcription software out there that's actually free of charge. Not so! It only made things worse. I discovered that Express Scribe no longer seemed to recognize my foot pedal (Infinity IN-USB-2) at all! Even though it had been working for the most part up until this point, Express Scribe no longer seemed to see it as a valid foot pedal-or even a foot pedal at all. Today, the program for some reason was having severe issues with playback so I thought it probably just needed an update. I've been using the free version for the past 2 years with only minor issues, such as occasional freezing and lag. I'm pretty desperate for any advice someone might have for me.I'm freaking out! Today I updated ExpressScribe on my computer because it was performing poorly.
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